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Frequently Asked Questions

1. How will our relationship work?
Maid in Kelowna Cleaning knows we must earn your continued patronage on each visit; we depend on open communication and your candid evaluation of our services. If you are happy, tell a friend. Also let us know if there are ways we can serve you better.

2. What will Maid in Kelowna do in my home?
Our service includes dusting baseboards, pictures, lampshades, knick-knacks, windowsills, furniture, and basic light fixtures, and vacuuming throughout. Cupboard fronts spot-cleaned, floors washed, and the kitchen and bathrooms are cleaned as well. We will try our best to accommodate all of your cleaning needs.

3. At what time will the Maid in Kelowna team be at my home?
Our normal work days are Monday through Friday, 9:00 a.m. to 5:00 p.m. While in most cases it is not possible to give a specific time to be at your home, we will make every effort to meet your needs.

4. Do I have to do anything before the cleaning?
In order to give you the greatest value, we ask you to take a few minutes the night before to pick up extraneous clothing, toys and other household items.

5. What if something is damaged when my home is cleaned?
We treat your home with the greatest care; however, should damage or breakage occur while we are cleaning your home, we would make every effort to have the item repaired, or replaced. Insurance claims will be filed when appropriate.

6. Do I need to provide any supplies or equipment?
For your convenience, Maid in Kelowna provides all of the equipment and cleaning supplies necessary.

7. Do I have to be home when the team comes?
Most of our customers are not. For security, only the professionals who clean your home have access to the keys. For added security, keys are coded individually and cross-referenced separately. If you choose not to provide a key and we are unable to access your home for a scheduled cleaning, you may incur a lock-out charge.

8. What if my cleaning falls on a holiday?
If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service. If a birthday or family event occurs on your behalf, you may also call and reschedule within a 72 hour time period.

9. What if I need to change the scheduled cleaning?
Just give us a call 72 hours in advance.

Don't see your question? Simply email us @ and ask our experts! We would be happy to provide you with anything from cleaning advice to more information on our services.


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